Read & See

Liana Yaro

This is my first order, I got the order and one of the items was damaged. I wrote an email and contact the customer service, two days after they reach out to me and helped me with the order.
They send me an exchange item.
Overall good experience.

Nataile

I just placed my first order with BOXOFBADDIES and got to experience everything end to end including customer service.
Received products in the UAE quite quickly. Happy that they were home delivered and did not have to be collected from the post office. Happy with the free gift offered during the birthday promotion.
All items ordered were received BUT the Alpha Gold duo pack arrived leaked. I immediately sent an email to customer service along with a photo. Gioia, their customer service advisor, replied within 48 hours offering a refund because the product was out of stock and could not be replaced. I was happy with the resolution because of ‘no hassles’ involved. However, If I did want to source the product (not available in the UAE) it would’ve been a problem.
I will definitely be ordering with them again it was a very positive experience overall.

Casey

My order arrived but missing two items. Was extremely annoyed but errors happen. Contacted customer service. Gioia handled my issue very well and in the end a satisfactory outcome was agreed. Two options of store credit or replacement items. Gioia was great and easy to deal with.
Deducted a star for length of delivery time and because I was not offered my money back as an option.
Overall I will use Boxofbaddies again.
Maybe cult beauty could work on the lead time for delivery with your couriers.

Leah S

BOXOFBADDIES –  is a great place to shop, mainly because they stock a lot of brands that aren’t as easily accessible anywhere else. I made a purchase a few days ago, and received the wrong product. I got in touch right away and they’ve gotten back to me prompt and confirmed the right product will be sent out. Although I have previously had an issue with being sent the wrong item with a different order, they did send me out the right order straight away. The customer service has always been helpful.

Diana

First time shopping at BOXOFBADDIES web-site. I am impressed by the range of brands that they offer, also I think that the prices are not blown up.
When I received my order I had one of the items wrong. I contacted customer service by e-mail and they’ve sent me the correct product. The shipment is OK /it takes time to receive my package/- but I shop from a distant EU country, so that is common.
I am satisfied with the customer service – they were polite and helpful.

ASFA

They literally supply with everything that’s new and innovative. I have placed several orders off CB and had only faced one altercation which was resolved by an amazing customer service representative called Sally. It’s very important to understand that online shoppers always feel at risk that they might receive faulty products or merchandise. A great customer service is one that completely understands this concept and cares about its consumers. Thanks to Sally my trust in BOXOFBADDIES has been regained.

Sharon

Wonderful range. Good prices and offer on first time purchase- free delivery. Although product wanted was out of stock and continues to be pending…

Hanna C

Best website to order but I wish you guys ship all brands to everywhere without any restrictions

Laki

They are brilliant at sorting out any issues you have. The email responses are so quick and timely! Keep up the amazing work boxofbaddies!

Rubvimbo

The prices are a little higher than on the other sites. Discount codes are non existant except the one that you get at sign in.
The product range is exceptional, the site is made great, and i love it, but i will choose to buy on other sites because of the price often. But it is the best site by far.

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